COMFORT
ACTIVE COMFORT
KIDS
CUSTOM DESIGNS
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FAQ
 General Frequently Asked Questions
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1) Is it possible to try a product?Yes! All products are available for a 14-day trial.
2) What if I am not happy with the item I received?
No problem. Simply return item in original box within 14 days. The following restocking fees apply after 14 days:
31-60 days 20% of total cost of item
61-90 days 40% of total cost of item
After 90 days no returns accepted
3) Where do I return a product?
Simply call Customer Service at 1.800.564.9248 and ask for a Return Authorization Form. Once you have that, follow the instructions carefully, package and ship to:
The Comfort Company • 1930 S. Calhoun • New Berlin, WI 53151
4) How do I place an order on the Internet?
You can cruise through the site, click on the item category that interests you and simply add items your shopping cart.
*NOTE: you must be logged in with a current account to use your shopping cart.
5) What other ways can I place an order?
You can call your order in by calling 1.800.564.9248 Or you can fax your order in at 1.406.522.8563
6) What if I have questions while trying to order on line?
Call our knowledgeable Customer Service Department at 1.800.564.9248 or email: leann@comfortcompany.com
7) What if I can’t find what I am looking for?
Give our friendly Customer Service Department a call. With their extensive product knowledge and seating and
positioning experience, our Customer Service Department will not only locate what you are looking for but also can
recommend items as well.
8) What are my options for payment?
We offer TERMS (net 30) on approved credit (simply fill in credit application and submit.
You’ll have a response within 7 days). We accept Visa/MasterCard, Discover Card, C.O.D, Prepay Personal Check.
9) How do I obtain a username and password?
Simply click on the Register link.
Or call 1.800.564.9248, ext 114 and our Customer Care Specialist will assign one for you.
10) How long does it take to receive my order?
Products ship in 3 business days
11) Do these products have a warranty?
The Comfort Company Products are guaranteed for life against manufacturer’s defects. We will gladly repair or replace any product at no charge to you.
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FAQ
Product Frequently Asked Questions
Cushions
1) Are the cushions washable?
The covers can be wiped down anytime and can be machine-washed and line-dried when needed.
2) How does the cushion stay in place on the chair?
All cushions come standard with Kwik Strap that loops around anti-tip bars to hold cushion securely in place.
3) Why are support pro cushions longer than the wheelchair seat depth?
Our cushions are tapered toward the back to compensate for the gap between the sling and the back.
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TOLL FREE. 800.564.9248 
